With the improvement of People's Daily standard, People's Daily use of household appliances is also very much, so there will be a lot of home appliance repair problems, then home appliance repair telephone will be of great help to us.
跟著現(xiàn)在人們?nèi)兆铀降奶岣?,人們?nèi)兆佑玫降募译娨彩鞘侄嗟模跃蜁霈F(xiàn)許多的家電上門修理問題,那么家電上門修理電話就會對咱們有很大的幫助。
Part of the inexperienced repair master is not fooled by the customer or the charge is not in place, and there are some piecemeal problems to deal with, which not only affects the efficiency of the operation, but also leaves a negative impression on the customer that is not professional enough.
一部分經(jīng)驗不足的修理師傅不是被客戶糊弄便是收費不到位,還有一些零零碎碎的問題的處理,既影響了作業(yè)效率,還會給客戶留下一個不夠?qū)I(yè)的負面印象。
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1, treat customers to be neither too high nor too low.
1、對待客戶要不亢不卑。
It is said that the customer is God, in my mind, everyone is equal, we do not depend on a customer to eat.
都說顧客是天主,在我的心目中,人人平等,咱們不是靠某個客戶吃飯。
2, negotiate a good price, this is our own and customers are very concerned about the problem, but also the purpose of our trip.
2、談好價錢,這是咱們自身和客戶非常關(guān)懷的問題,也是咱們此行的目的。
Prices vary from place to place.
各地行情不同,價格各異。
3, can not tell the customer fault parts.
3、不行告訴客戶毛病部位。
Some customers regard us as his testing method, when you tell him the fault parts, these customers may find various reasons to refuse repair.
有些客戶把咱們當成他的檢測方式,當你告訴他毛病部位后,這些客戶就有或許找種種理由拒修。
4. Treatment of virtual welding.
4、虛焊的處理。
Do not think that you are skilled, a soldering iron to solve the problem!
千萬不要認為你自己技術(shù)高明,一烙鐵解決問題!
Some customers will think it is a simple problem, and deduct your wages.
有些客戶會認為是簡單毛病,而克扣你的工錢。
5, if the problem can not be solved within an hour, or to pick the board may mobilize customers to pull to the store.
5、假如在一個小時之內(nèi)不可以解決到問題,還是要摘板或許動員客戶拉到門市。
6, should not warranty do not warranty.
6、不應(yīng)保修的不要保修。
When the working environment is bad and the machine is too old, it is necessary to declare with the customer first, and whether it is repaired by the customer.
遇上作業(yè)環(huán)境惡劣和太老的機子,是要先和客戶聲明,修不修由客戶。